Thank you for choosing Era Furniture. We are proud to deliver our handcrafted, premium solid wood furniture directly from our workshop to your home in the United States, Europe, Australia, and worldwide.
1. Delivery Destinations
We provide fully insured shipping to all countries across North America, Europe, and Oceania. Our tables have already found homes in the following countries:
- North America: United States, Canada.
- Oceania: Australia.
- Western & Central Europe: Germany, United Kingdom, France, Netherlands, Switzerland, Austria, Belgium, Denmark.
- Northern & Eastern Europe: Sweden, Finland, Norway, Poland, Lithuania, Latvia, Bulgaria.
- Southern Europe: Italy, Spain, Portugal.
- Middle East: Israel.
2. Production & Processing Time
Every piece of furniture we create is handmade-to-order by third-generation woodworkers.
- Standard Orders: Production takes 1 to 3 weeks from the date of purchase.
- Custom Orders: If you request specific sizes, personalized engravings, or custom wood tints, production may take 2 to 4 weeks.
We will send you a confirmation email as soon as your table enters the crafting stage.
3. Trusted Logistics Partners & Tracking
To ensure your heavy solid wood furniture arrives safely, we partner with reliable international express and freight networks, including FedEx, DHL, UPS, USPS, and Ukrposhta. All shipments are fully insured at no extra cost to you.
Once your table is safely packed and dispatched from our workshop, you will receive a shipping confirmation email containing a tracking number. You will be able to monitor every stage of your table’s journey straight to your door.
4. Shipping Costs & Estimated Delivery Times
- Shipping Cost: We are happy to offer Free Standard Shipping across all destinations listed above. No hidden freight fees at checkout.
- Estimated Delivery Time: Once production is completed, standard delivery takes approximately 10 to 15 business days (or up to 3–5 weeks depending on customs clearance in your specific region).
5. Delivery Terms (Door-to-Door)
All our standard furniture shipments are handled on a Door-to-Door basis. The courier service will deliver the securely reinforced shipping box straight to your residential or commercial address. Please ensure that someone is available at the destination to receive the package, as solid wood tables are heavy and may require assistance to move indoors.
6. Customs, Duties, and Taxes
Buyers are responsible for any customs clearance fees, import duties, or local taxes that may apply in the destination country:
- For US Customers: Under current US trade regulations, international shipments valued under $800 USD are generally exempt from import duties. For premium items valued above $800 USD, customs fees may apply upon arrival.
- For Australian Customers: Under current Australian customs regulations, international shipments valued under $1,000 AUD are typically exempt from import duties and taxes. Orders exceeding this amount may incur local customs duties.
- For EU/UK Customers: Local VAT and import tariffs are determined by the customs department of your country and are paid by the buyer upon clearance.
Era Furniture is not responsible for minor transit delays caused by customs departments.
7. Damages During Transit
Your satisfaction is our highest priority. We pack our tables in heavy-duty packaging to withstand long-distance transit. However, in the rare event that your item arrives damaged:
- Inspect the shipping package upon arrival. If you notice severe exterior damage, holes, or tears, take clear photos of the box before unboxing it.
- Carefully unbox the item and take clear, high-resolution photos or videos of the damage to the wood or steel frame.
- Contact our dedicated support team immediately via email at support@erafurniture.store within 48 hours of delivery.
We will work swiftly with the carrier networks to arrange a free replacement of parts, partial refund, or complete remaking of your table.